Terms & Conditions


A. Acceptance of Terms

Please Read The Terms Of Use Thoroughly And Carefully.

“BOOKMYPET FZE” maintains the https://www.bookmypet.com/ Website ("Site").The terms and conditions set forth below (“Terms of Use”) and the Privacy Policy (as defined below) constitute a legally-binding agreement between Bookmypet, a Company incorporated in United Arab Emirates (“Bookmypet”), and you. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in (i) the Bookmypet Website, Communication System and Mobile Application, including the classified advertisements, forums, various emails, chat functions and Internet links, and all content and Bookmypet services available through the domain and sub-domains of Bookmypet located at www. Bookmypet.com as well as the Mobile Application and Communication System associated with Bookmypet.com (collectively referred to herein as the “Platform”), and (ii) the online transactions between those users of the Platform who are offering services and businesses (each, a “Service Provider”) and those users of the Platform who are obtaining services, products (each, a “Service User”) through the Platform (such services, collectively, the “Services”). The Terms of Use described below incorporate the Privacy Policy and apply to all users of the Platform, including users who are also contributors of video content, information, private and public messages, advertisements, and other materials or Services on the Platform.

You acknowledge that the Platform serves as a venue for the online distribution and publication of user submitted information between Service Providers and Service Users, and, by using, visiting, registering for, and/or otherwise participating in this Platform, including the Services presented, promoted, and displayed on the Platform, and by proceeding with registration with Bookmypet you hereby certify that: (1) you are either a Service Provider or a prospective Service User, (2) you have the authority to enter into these Terms of Use, (3) you authorize the transfer of payment for Services requested through the use of the Platform, and (4) you agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein. If you do not agree to any of the provisions set forth in the Terms of Use, kindly discontinue viewing or participating in this Platform immediately. You further acknowledge that Bookmypet will be in no way be responsible or liable for any loss or damages with respect to any transactions performed between you and any other party made via the Bookmypet Platform.

All references to “you” or “your,” as applicable, mean the person that accesses, uses, and/or participates in the Platform in any manner. If you use the Platform or open an Account (as defined below) on behalf of a business, you represent and warrant that you have the authority to bind that business and your acceptance of the Terms of Use will be deemed an acceptance by that business and “you” and “your” herein shall refer to that business.

1. Modifications To Terms Of Use And/or Privacy Policy

Bookmypet reserves the right to amend the Terms & conditions, and any other documents incorporated by reference herein, at any time, and Bookmypet will post notice of the changes and the amended Terms of Use at the domain of https://www.bookmypet.com/terms, and/or may communicate the amendments through any method of written contact that Bookmypet has established with you. It is your responsibility to review the Terms of Use for any changes. Your use of the Platform following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms and conditions, please do not use or access the Platform

2. Privacy Policy

Bookmypet has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is referenced above and hereby incorporated into the Terms & conditions set forth herein. Your use of this Platform is governed by the Privacy Policy.

The Privacy Policy is located at: https://www.bookmypet.com/privacy.

3. Access and Use of the Platform

The Platform is currently made available to you for your personal, non-commercial use, free of charge.

We do not guarantee that access to the Platform, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Platform without notice to you.

You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

4. We do not own Services

The Platform is a Pet services search engine that provides users with comparisons for different offers for Pet boarding services, Pet Day care services, Grooming services, Veterinary services, and any other related services the platform decides to incorporate in the future as well. Bookmypet does not provide, own or control any of the services and products that you can access through our Platform (the “Pet Service Products”). The Pet Service Products are owned, controlled or made available by third parties (the “Pet Service Providers”), directly (e.g., a Pet Service) The Pet Service Providers are responsible for the Pet Service Products and all booking contracts, including for example Bookmypet Express Bookings. The booking of a Pet Service Product takes place solely on the platforms of the Pet Service Provider. The Pet Service Provider’s terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Further, the terms of the Pet Service where you plan to stay, if different from the Pet Service Provider, will also apply to your booking, so you must also agree to, and understand those terms.

Bookmypet may also display offers for Pet services such as, e.g., Discounts, Bundle offers, monthly subscriptions and others. Bookmypet does not provide, own or control any of the services or products that you can access through our Platform (the “Pet Services”). The Services are owned, controlled or made available by third parties (the “Service provider”). The Pet service Providers are responsible for the Pet services and Products and all booking contracts. The Pet service Provider’s terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Further, the terms of the individual operator of the Pet service which you plan to use, if different from the Pet Service Provider, will also apply to your booking, so you must also agree to, and understand those terms.

Your interaction with any Pet Service Provider accessed through our Platform is at your own risk, and Bookmypet does not have any responsibility should anything go wrong with your booking. Bookmypet has no control over the Pet Service Products or Pet Service Providers. For more information about how Bookmypet works, we recommend that you read our FAQs, which can be found here and are incorporated by reference into these Terms.

Bookmypet hosts content, including prices, images and other information, made available by or obtained from the Providers (“Provider Content”), as well as content provided by users and other sources such as comments, ratings and other information (“User Content” and together with the Provider Content, the “Content”). Bookmypet is in no way responsible or liable for the accuracy, quality, completeness, reliability, timeliness or trustworthiness of the Content, and Bookmypet has no influence over the Content. In particular, we do not guarantee that Provider Content, in particular the prices reflected therein, will be updated in real time or that a particular Product will be available. As a result, the price displayed by a Provider may not correspond to that displayed on our Platform. Ratings displayed on this Platform are intended as only general guidelines, and we do not guarantee the accuracy of the ratings or of any User Content.

B. Membership and Accessibility

1. License To Access

Bookmypet hereby grants you a non-exclusive, revocable license to use the Platform as set forth in the Terms of Use; provided, however, that (i) you will not copy, distribute, or make derivative works of the Platform in any medium without Bookmypet’s prior written consent; (ii) you will not alter or modify any part of the Platform other than as may be reasonably necessary to use the Platform for its intended purposes; and (iii) you will otherwise act in accordance with the terms and conditions of the Terms of Use and in accordance with all applicable local, state, and federal laws.

2. Membership Eligibility Criteria

Use of the Platform is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. You represent, acknowledge and agree that you are at least 18 years of age, and that: (a) all registration information that you submit is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) your use of the Platform and Services offered through this Platform do not violate any applicable law or regulation. Your Account (defined below) may be terminated without warning if we believe that you are under the age of 18 or that you are not complying with any applicable federal, state or local laws, rules or regulations.

You need not register with Bookmypet to simply visit, view the Platform& Book as a guest, but to access, participate and avail certain features of the Platform, you will need to create a password-protected account (“Account”). To create an account, you must submit your name and email address through the account registration page on the Platform and create a password. You will also have the ability to provide additional optional information, which is not required to register for an account but may be helpful to Bookmypet in providing you with more a more customized experience when using the Platform.

You are solely responsible for safeguarding your Bookmypet password and, if applicable, your ThirdParty Site Password (collectively, “Passwords”) at all times and shall keep your Passwords secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify Bookmypet immediately of any breach of security or any unauthorized use of your Account. Similarly, you shall never use another’s Account without permission. You agree that you will not misrepresent yourself or represent yourself as another user of the Platform and/or the Services offered through the Platform. You hereby acknowledge and agree that Bookmypet will not be liable for your losses caused by an unauthorized use of your Account. Notwithstanding the foregoing, you may be liable for the losses of Bookmypet or others due to such unauthorized use. An Account holder is sometimes referred to herein as a “Registered User.”

You acknowledge and agree that you shall comply with the following policies (the “Account Policies”):

  • You will not copy or distribute any part of the Platform in any medium without Bookmypet’s prior written authorization.
  • You will not alter or modify any part of the Platform other than as may be reasonably necessary to use the Platform for its intended purpose.
  • You will provide accurate and complete information when creating your Account.
  • You shall not use any automated system, including but not limited to, “robots,” “spiders,” “offline readers,” “scrapers,” etc., to access the Platform for any purpose without Bookmypet’s prior written approval.
  • You shall not in any manual or automated manner collect Service Providers or Service Users information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate Platform information or content, including but not limited to, use on a “mirrored”, competitive, or third party site.
  • You shall not in any way that transmits more request messages to the Bookmypet servers, or any server of a Bookmypet subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser, any application interfaces; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the Platform for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material. Bookmypet reserves the right to revoke these exceptions either generally or in specific cases.
  • You shall not recruit, solicit, or contact in any form Service Providers or Service Users for employment or contracting for a business not affiliated with Bookmypet without express written permission from Bookmypet.
  • You shall not take any action that (i) unreasonably encumbers or, in Bookmypet’s sole discretion, may unreasonably encumber the Platform’s infrastructure; (ii) interferes or attempts to interfere with the proper working of the Platform or any third-party participation in the Platform; or (iii) bypasses Bookmypet’s measures that are used to prevent or restrict access to the Platform.
  • You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the Platform, nor to use the communication systems provided by the Platform for any commercial solicitation purposes.

If you do not meet, or are unable to comply with, any of the above-referenced membership eligibility criteria or Account Policies, please do not use the Platform. Should Bookmypet find that you violated the terms of the membership eligibility criteria or any other terms stated herein, Bookmypet reserves the right, at its sole discretion, to immediately terminate your use of the Platform.

3. Additional Policies

Your access to, use of, and participation in the Platform is subject to the Terms of Use and all applicable Bookmypet regulations, guidelines and additional policies that Bookmypet may set forth from time to time, including without limitation, a copyright policy and any other restrictions or limitations that Bookmypet publishes on the Platform (the “Additional Policies”). You hereby agree to comply with the Additional Policies and your obligations thereunder at all times. You hereby acknowledge and agree that if you fail to adhere to any of the terms and conditions of this Agreement or documents referenced herein, including the Account Policies, membership eligibility criteria or Additional Policies, Bookmypet, in its sole discretion, may terminate your Account at any time without prior notice to you.

C. Member Conduct

1. Prohibitions On Submitted Content

You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Platform, including your profile (“Profile”), the posting of your Service (“Offer”), the posting of your desired Service (“Want”), or the posting of any opinions or reviews in connection with the Platform, the Service, the Service Provider, or the Service User (“Feedback”) (all of the foregoing content is sometimes collectively referred to herein as “Submitted Content” and the posting of Submitted Content is sometimes referred to as a “Posting” or as “Postings”) that:

  • misrepresents the source of anything you post, including impersonation of another individual or entity or any false or inaccurate biographical information for any Service Providers; provides or create links to external sites that violate the Terms of Use; is intended to harm or exploit any individual under the age of 18 (“Minor”) in any way; is designed to solicit, or collect personally identifiable information of any Minor, including, but not limited to, name, email address, home address, phone number, or the name of his or her school;
  • invades anyone’s privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as names, email addresses, phone numbers, passwords, account information, credit card numbers, home addresses, or other contact information without their knowledge and willing consent;
  • contains falsehoods or misrepresentations that could damage Bookmypet or any third party;
    • is pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; promotes racism, hatred or physical harm of any kind against any group or individual; contains nudity, violence or inappropriate subject matter; or is otherwise inappropriate; is copyrighted, protected by trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant Bookmypet all of the license rights granted herein;
  • contains or promotes an illegal or unauthorized copy of another person’s copyrighted work, such as pirated computer programs or links to them, information to circumvent manufacture installed copy-protection devices, pirated music or links to pirated music files, or lyrics, guitar tabs or sheet music, works of art, teaching tools, or any other item the copy, display, use, performance, or distribution of which infringes on another’s copyright, intellectual property right, or any other proprietary right; is intended to threaten, stalk, defame, defraud, degrade, victimize, or intimidate an individual or group of individuals for any reason on the basis of age, gender, disability, ethnicity, sexual orientation, race, or religion; or to incite or encourage anyone else to do so;
  • intends to harm or disrupt another user’s computer or would allow others to illegally access software or bypass security on websites or servers, including but not limited, to spamming; impersonates, uses the identity of, or attempts to impersonate a Bookmypet employee, agent, manager, Pet Service Provider, another user, or any other person though any means; advertises or solicits a business not related to or appropriate for the Platform (as determined by Bookmypet in its sole discretion);contains or could be considered “junk mail”, “spam”, “chain letters”, “pyramid schemes”, “affiliate marketing”, or unsolicited commercial advertisement;contains advertising for ponzi schemes, discount cards, credit counseling, online surveys or online contests;distributes or contains viruses or any other technologies that may harm Bookmypet, or the interests or property of Bookmypet users;contains links to commercial services or websites, except as allowed pursuant to the Terms of Useis non-local or irrelevant content;contains identical content to other open Postings you have already posted; or uses any form of automated device or computer program that enables the submission of Postings without the express written consent of Bookmypet.

2. Prohibitions On Sending Messages

You will not send messages to other users containing:

  • offers to make national or international money transfers for amounts exceeding the asking price of a service, with intent to request a refund of any portion of the payment; or
  • unsolicited advertising or marketing of a service not offered on the Platform or an external website
  • personal contact information including but not limited to phone numbers, social media addresses and emails.
  • messages that encourage the use of other third party services or platforms for the purpose of messaging and soliciting businesses out of the platform

3. No Discrimination

All Postings. Federal, state and local laws prohibit employment postings with any preference, limitation or discrimination based on race, color, religion, sex, national origin, age, handicap or other protected class. Bookmypet will not knowingly accept any Posting for employment which is in violation of the law. Bookmypet has the right, in its sole discretion and without prior notice to you, to immediately remove any employment Posting that discriminates or is any way in violation of any federal, state, or local law.

4. Prohibitions With Respect To Services

While using the Platform, you shall not:

  • post content or items in any inappropriate category or areas on the Platform;
  • post images or content in listings that displays your contact or social media info
  • violate any laws, third-party rights, Account Policies, or any provision of the Terms of Use, such as the prohibitions described above;
  • fail to deliver payment for Services purchased by you, unless the Service Provider has materially changed the description of the Service description after you negotiate an agreement for such Service, a clear typographical error is made, or you cannot authenticate the Service Provider’s identity;
  • fail to perform Services purchased from you, unless the Service User fails to materially meet the terms of the mutually agreed upon agreement for the Services, refuses to pay, a clear typographical error is made, or you cannot authenticate the Service User’s identity; manipulate the price of any Service or interfere with other users’ Postings; circumvent or manipulate our fee structure, the billing process, or fees owed to Bookmypet; post false, inaccurate, misleading, defamatory, or libelous content (including personal information about any Platform user);
  • take any action that may undermine the Feedback or ratings systems (such as displaying, importing or exporting Feedback information off of the Platform or using it for purposes unrelated to the Platform);

5. Feedback

As a participant in the Platform, you agree to use careful, prudent, and good judgment when leaving Feedback for a service provider. The following actions constitute inappropriate uses of Feedback: (a) threatening to leave negative or impartial Feedback for another user unless that user provides services not included in the original Posting or not agreed to as part of the Service to be provided; (b) leaving Feedback in order to make the Service Provider or Service User appear better than he or she actually is or was; and (c) including conditions in an Offer or Want that restrict a Service Provider or a Service User from leaving Feedback.

  1. Sanctions for Inappropriate Use of Feedback. If you violate any of the above-referenced rules in connection with leaving Feedback, Bookmypet, in its sole discretion, may take any of the following actions: (i) cancel your Feedback or any of your Postings; (ii) limit your Account privileges; (iii) suspend your Account; and/or (iv) decrease your status earned via the Feedback page.
  2. Reporting Inappropriate Use of Feedback. You may contact Bookmypet regarding any inappropriate use of Feedback via-email at info@bookmypet.com
  3. Resolving Disputes in Connection with Feedback. In the event of any dispute between users of the Platform concerning Feedback, Bookmypet shall be the final arbiter of such dispute. Further, IN THE EVENT OF ANY DISPUTE BETWEEN USERS OF THE PLATFORM CONCERNING FEEDBACK, Bookmypet HAS THE RIGHT, IN ITS SOLE AND ABSOLUTE DISCRETION, TO REMOVE SUCH FEEDBACK OR TAKE ANY ACTION IT DEEMS REASONABLE WITHOUT INCURRING ANY LIABILITY THEREFOR.

The foregoing lists of prohibitions provide examples and is not complete or exclusive. Bookmypet reserves the right to (a) terminate your access to your Account, your ability to post to this Platform (or the Services) and (b) refuse, delete or remove, move or edit the content, in whole or in part, of any Postings; with or without cause and with or without notice, for any reason or no reason, or for any action that Bookmypet determines is inappropriate or disruptive to this Platform or to any other user of this Platform and/or Services. Bookmypetreserves the right to restrict the number of e-mails or other messages that you are allowed to send to other users to a number that Bookmypet deems appropriate in Bookmypet’s sole discretion. Bookmypet may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at Bookmypet’s discretion, Bookmypet will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Platform or on the Internet. Bookmypet does not and cannot review every Posting posted to the Platform. These prohibitions do not require Bookmypet to monitor, police or remove any Postings or other information submitted by you or any other user.

D. Rules for Service Providers

1. Profiles And Offers Must Not Be Fraudulent

Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not: (a) list Services or offers relating to any Service in a category that is inappropriate to the Service they are offering; (b) misrepresent the location at which they will provide a Service; (c) include brand names or other inappropriate keywords in their Profile, Offer, Want, Feedback, or any other title or description relating to a Service; (d) use misleading titles that do not accurately describe the Service; or (e) include any information in their Profile that is fraudulent.

2. Profiles And Offers Cannot Use Techniques To Avoid Or Circumvent Bookmypet Fees

Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not: (a) offer a catalog or a link to a third-party website from which Service Users or any Registered User or user of the Platform may obtain the Service directly; (b) exceed multiple Posting limits; (c) post a single Service but offer additional identical services in the Service description; (d) charge fees for traveling further than desired to provide the Service; (e) offer the opportunity through Bookmypet to purchase the Service or any other service outside of Bookmypet; (f) use their Profile page or user name to promote services not offered on or through the Platfrom and/or prohibited services.

3. Profiles And Offers Must Promote A Fair Playing Field And Provide A Safe, Simple, And Positive Experience For All Platform Users

Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Providers shall not: (a) solicit Service Users to mail cash or use other payment methods not specifically permitted by Bookmypet as approved payment methods; (b) include links that do not conform to Bookmypet’s policies with respect to third-party links; (c) use certain types of HTML and JavaScript in Postings, your Profile page, your Offer page, or your Wants page; (d) promote raffles, prizes, bonuses, games of chance, giveaways, or random drawings; (e) use profanity in any Posting; (f) acknowledge or credit a third-party Service Provider for services or products directly connected with your particular Posting (1) with more than 10 words of text at HTML font size greater than 3 and/or a logo of 88X33 pixels (provided that you represent and warrant that you have the necessary rights, licenses, permissions and/or authorizations from the applicable third party to use that third party’s name and/or logo), (2) with any promotional material in connection with that third-party company, and/or (3) with a link to the third-party’s website with any information in addition to the Service provided via Bookmypet; (g) include third-party endorsements in a Posting; or (h) create a Posting that does not offer a Service.

4. Sanctions For Violating Any Of The Rules For Service Providers

If a Service Provider violates any of the above-referenced rules in connection with his or her Posting, Bookmypet, in its sole discretion, may take any of the following actions: (a) cancel the Posting; (b) limit the Service Provider’s Account privileges; (c) suspend the Service Provider’s Account; (d) cause the Service Provider to forfeit any fees earned on a canceled Posting; and/or (e) decrease the Service Provider’s status earned via the Feedback page.

E. Rules for Service Users

1. Service Users Shall Not Take Any Of The Following Actions:

(a) commit or book to purchasing or using a Service without paying; (b) sign up for, negotiate a price for, use, or otherwise solicit a Service with no intention of following through with your use of or payment for the Service; (c) agree to purchase a Service when you do not meet the Service Provider’s terms as outlined in the Posting, or agree to purchase a Service with the intention of disrupting a Posting; or (d) misuse any options made available now or in the future by Bookmypet in connection with the use or purchase of any Service.

2. Sanctions For Violating Any Of The Rules For Service Users

If a Service User violates any of the above-referenced rules in connection with his or her Posting, Bookmypet, in its sole discretion, may take any of the following actions: (a) cancel the Posting; (b) limit the Service User’s Account privileges; (c) suspend the Service User’s Account; and/or (d) decrease the Service User’s status earned via the Feedback page.

F. Use of Submitted Content

1. No Confidentiality

The Platform may now or in the future permit the submission of videos or other communications submitted by you and other users, including without limitation, your Profile, your Offer, your Wants, any Feedback, and all Submitted Content, and the hosting, sharing, and/or publishing of such Submitted Content. You understand that whether or not such Submitted Content is published, Bookmypet does not guarantee any confidentiality with respect to any Submitted Content.

You agree that any Submitted Content provided by for which you authorize to be searchable by Registered Users who have access to the Platform is provided on a non-proprietary and non-confidential basis. You agree that Bookmypet shall be free to use or disseminate such freely searchable Submitted Content on an unrestricted basis for the purpose of providing the Services.

2. Your Representations And Warranties

You shall be solely responsible for your own Submitted Content or content by Bookmypet approved by you and the consequences of posting or publishing it. In connection with Submitted Content, you affirm, represent, and/or warrant that: (a) you own or have the necessary licenses, rights, consents, and permissions to use and authorize Bookmypet to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all Submitted Content to enable inclusion and use of the Submitted Content in the manner contemplated by the Platform and these Terms of Use; and (b) you have the written consent, release, and/or permission of each and every identifiable individual person in the Submitted Content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the Submitted Content in the manner contemplated by the Platform and these Terms of Use. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any Submitted Content posted by you to or through the Platform.

3. Your Ownership Rights And License To Bookmypet

You retain all of your ownership rights in your Submitted Content. However, by submitting the Submitted Content to Bookmypet for posting on the Platform, you hereby grant, and you represent and warrant that you have the right to grant, to Bookmypet a perpetual, worldwide, non-exclusive, royalty-free, sub-license able and transferable license to link to, use, reproduce, distribute, reformat, translate, prepare derivative works of, display, and perform the Submitted Content in connection with the Platform and Bookmypet’s (and its successor’s) business operations, including without limitation, for the promotion and redistribution of any part or all of the Platform, and any derivative works thereof, in any media formats and through any media channels. You also hereby grant each user of the Platform a non-exclusive license to access your Submitted Content through the Platform, and to use, reproduce, distribute, prepare derivative works of, display and perform such Submitted Content as permitted through the functionality of the Platform and under these Terms of Use. The foregoing license granted by you terminates once you remove or delete the Submitted Content from the Platform.

You acknowledge and understand that the technical processing and transmission of the Platform, including your Submitted Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You acknowledge and understand that your submitted content may be reposted or reproduced by Bookmypet on the blog, directory, emails, platform, website and social media for promotional and marketing purposes.

You may remove your Submitted Content from the Platform at any time. If you choose to remove your Submitted Content, you understand that you will inform us via email to remove our reposting of your information and we will remove it, or we will consider that you have consented to the reposting.

4. Bookmypet’s Disclaimers And Right To Remove

1. Bookmypet does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein, and Bookmypet expressly disclaims any and all liability in connection with all Submitted Content. Bookmypet does not permit copyright infringing activities and infringement of intellectual property rights on the Platform, and Bookmypet will remove any Data (as defined below) or Submitted Content if properly notified, pursuant to the “take down” notification procedure described in Section J below, that such Posting or Submitted Content infringes on another’s intellectual property rights. Bookmypet reserves the right to remove any Data or Submitted Content without prior notice. Bookmypet will also terminate a user’s access to the Platform, if he or she is determined to be a repeat infringer. A repeat infringer is a Platform user who has been notified of infringing activity more than twice and/ or has had Submitted Content removed from the Platform more than twice. Bookmypet also reserves the right, in its sole and absolute discretion, to decide whether any Data or Submitted Content is appropriate and complies with these Terms of Use for all violations, in addition to copyright infringement and violations of intellectual property law, including, but not limited to, pornography, obscene or defamatory material, or excessive length. Bookmypet may remove such Submitted Content and/or terminate a user’s access for uploading such material in violation of these Terms of Use at any time, without prior notice and in its sole discretion.

2. You acknowledge and understand that when using the Platform, you will be exposed to Submitted Content from a variety of sources, and that Bookmypet is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content. You further acknowledge and understand that you may be exposed to Submitted Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Bookmypet with respect thereto, and agree to indemnify and hold Bookmypet, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Platform.

3. You are solely responsible for the photos, profiles and other content, including, without limitation, Submitted Content, that you publish or display on or through the Platform, or transmit to other Platform users. You understand and agree that Bookmypet may, in its sole discretion and without incurring any liability, review and delete or remove any Submitted Content that violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Platform users or others.

5. Suggestions.

If you send or transmit any communications, comments, questions, suggestions, or related materials to Bookmypet, whether by letter, email, telephone, or otherwise (collectively, “Suggestions”), suggesting or recommending changes to the Platform, including, without limitation, new features or functionality relating thereto, all such Suggestions are, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and Bookmypet is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Suggestions, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Suggestions. You understand and agree that Bookmypet is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Suggestions, and you have no right to compel such use, display, reproduction, or distribution.

G. Mandatory Third Party Verification Service

Bookmypet uses a variety of tools in an effort to make our Platform as safe as possible for Service Providers and Service Users. Among these tools could be background checks and identification verifications with national databases. Do not register as a Service Provider on Bookmypet if you do not want Bookmypet to search for you on any national databases. By requesting to use, registering to use, and/or using Bookmypet, you represent and warrant that you and each member of your household have not been and are not currently required to register as a sex offender with any government entity.

By registering as a Service Provider on the Platform, you do hereby consent to allow Bookmypet to perform background check using information you provide, and you understand that Bookmypet may review the information provided by the third-party verification service and that Bookmypet, after reviewing the results, may take whatever actions it deems necessary with respect to your Account. You hereby authorize Bookmypet to verify your representations and warranties herein, and you acknowledge that Bookmypet reserves the right, but not the obligation, to verify such representations and warranties and to take action it deems appropriate in its sole discretion. You agree to indemnify and hold harmless Bookmypet from any loss or liability that may result from the background check and verification. In addition, you do hereby represent, understand and expressly agree that Bookmypet offers this third-party verification service as a convenience and does not have control over or assume any responsibility for the quality, accuracy, or reliability of the third-party verification service and/or the information provided by the third-party verification service. Bookmypet retains the right to terminate your Bookmypet membership based on the information provided by this third party verification service.

Service Users remain fully liable to evaluate and investigate Service Providers. Be aware of the following limitations in Background Checks: Except as otherwise expressly provided in these Terms or through the Service, Bookmypet.com does not automatically run Background Checks on any Users. Records not available to third-party Background Checking agencies will not be included in the results. Not all arrest logs and records, conviction and correction records, sex offender registries and motor vehicle records are available in all jurisdictions. In many jurisdictions there is a delay before arrest logs and records, conviction and correction records, sex offender registries and motor vehicle records are included in Background Checks. Juvenile records and offenses for minors may not appear in the public record and are therefore not included in the results. Dismissed cases, arrests not resulting in convictions, arrests or convictions from foreign countries and nolle pros will not be reported. Traffic violations are not included unless a jurisdiction reports them as criminal offenses. In the jurisdictions where traffic violations are reported as criminal offenses, such traffic violations may be included in the results as misdemeanors or felonies.

H. Copyright Infringement Take Down Procedure

Bookmypet has established policies for dealing with alleged and actual copyright and trademark infringement. If you believe that your work has been copied and posted on the Platform in a way that constitutes copyright infringement and/or trademark infringement, please send the following information to info@bookmypet.com: (i) identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site; (ii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Platform, and information reasonably sufficient to permit Bookmypet to locate the material.; (iii) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright and/or trademark owner, its agent, or the law; (iv) information reasonably sufficient to permit Bookmypet to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted; (v) an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive interest that is allegedly infringed; and (vi) a statement by you, made under penalty of perjury, that the information in your report is accurate and that you are the owner of the exclusive right or authorized to act on the behalf of the owner of the exclusive right. A statement by you comprised of the foregoing points is referred to herein as the “Notice.”

You acknowledge that if you fail to comply with all of the requirements, your Notice may not be valid. Bookmypet will remove any infringing material, subject to the procedures outlined by Copyright act. Notwithstanding Bookmypet’s instructions above, you are solely responsible for ensuring that any Notice you provide to Bookmypet complies with any legal requirement.

Please also note that for ANY copyright infringements of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability. Only the intellectual property rights owner is permitted to report potentially infringing items through Bookmypet’s reporting system set forth above. If you are not the intellectual property rights owner, you should contact the intellectual property rights owner and they can choose whether to use the procedures set forth in these Terms of Use.

I. Modifications to or Termination of Platform

1. Modification Or Cessation Of Platform

Bookmypet reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Platform (or any part thereof) with or without notice and in its sole discretion. You agree that Bookmypet shall not be liable to you or to any third party for any modification, suspension or discontinuance of Bookmypet services.

2. Termination ByBookmypet

You hereby acknowledge and agree that Bookmypet, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your Account, block your email or IP address, cancel the Platform or otherwise terminate your access to or participation in the use of the Platform (or any part thereof), or remove and discard any Submitted Content on the Platform (“Termination of Service”), immediately and without notice, for any reason, including without limitation, Account inactivity or if Bookmypet believes or has reason to believe that you have violated any provision of the Terms of Use.

3. Termination By You

You may cancel your use of the Platform and/or terminate the Terms of Use with or without cause at any time.

4. Effect Of Termination

Upon termination of your Account, your right to participate in the Platform, including, but not limited to, your right to offer or purchase Services and your right to receive any fees or compensation, including, without limitation, referral discounts, incentive bonuses, or other special offer rewards, shall automatically terminate. You acknowledge and agree that your right to receive any fees or compensation hereunder is conditional upon your proper use of the Platform, your adherence to the Terms of Use, the continuous activation of your Account, and your permitted participation in the Platform. In the event of Termination of Service, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Notwithstanding the foregoing, residual data may remain in the Bookmypet system.

Unless Bookmypet has previously canceled or terminated your use of the Platform (in which case subsequent notice by Bookmypet shall not be required), if you provided a valid email address during registration, Bookmypet will notify you via email of any such termination or cancellation, which shall be effective immediately upon Bookmypet’s delivery of such notice.

Upon Termination of Service, the following shall occur: all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of Bookmypet Data (as defined below), Marks (as defined below) and other content in your possession or control. You further acknowledge and agree that Bookmypet shall not be liable to you or any third party for any termination of your access to the Platform. Upon Termination of Service, Bookmypet retains the right to use any data collected from your use of the Platform for internal analysis and archival purposes, and all related licenses you have granted Bookmypet hereunder shall remain in effect for the foregoing purpose. In no event is Bookmypet obligated to return any Submitted Content to you. Sections G, I, K, L, M, N, O, Q, R, S, T, U, V, W, and X, shall survive expiration or termination of the Platform or your Account.

You agree to indemnify and hold Bookmypet, and its officers, managers, members, affiliates, successor, assigns, directors, agents, Service Providers, suppliers, and employees harmless from any claim or demand, including reasonable attorneys’ fees and court costs, made by any third party due to or arising out of the Termination of Service.

J. Intellectual Property Rights

1. Bookmypet Owns Or Holds The Licenses To All Data And Marks On The Platform

The content on the Platform (exclusive of all Submitted Content), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Data”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by Bookmypet, subject to copyright and other intellectual property rights under UAE and foreign laws and international conventions. Other trademarks, names and logos on this Platform are the property of their respective owners.

Data on the Platform is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Bookmypet reserves all rights not expressly granted in and to the Platform and the Data. You agree not to use, copy, or distribute, any of the Data other than as expressly permitted herein, including any use, copying, or distribution of Submitted Content obtained through the Platform for any commercial purposes. If you download or print a copy of the Data for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security features of the Platform or features that prevent or restrict use or copying of any Data or enforce limitations on use of the Platform or the Data therein.

2. Bookmypet’s License To You For The Use Of Data And Marks

The Platform contains Bookmypet’s Data and Marks, which are, or may become, protected by copyright, trademark, patent, trade secret and other laws, and Bookmypet owns and retains all rights in the Bookmypet Data and Marks. Subject to these Terms of Use, Bookmypet hereby grants you a limited, revocable, nontransferable, nonsublicensable license to reproduce and display the Bookmypet Data (excluding any software source code) solely for your personal use in connection with accessing and participating in the Platform.

The Platform may also contain Data of other users or licensors, which you shall not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell.

Bookmypet may authorize you to use an “Embeddable Player” feature, which you may incorporate into your own personal, non-commercial websites for use in accessing the materials on the Platform; provided, however, that you provide a link back to the Platform on any pages that contain the Embeddable Player. Bookmypet reserves the right to discontinue any aspect of the Platform at any time.

K. Bookmypet Fees

1. Fees Incurred By Service Providers

Joining Bookmypet, posting Services, prices and your company profile including viewing posted Services is free. Bookmypet reserves the right at its sole discretion to charge fees to Service Providers for other services that Bookmypet may provide, including but not limited to fees for contacting Service Users, conducting transactions with Service Users through Bookmypet. Bookmypet charges a service fee for booking transactions completed through Bookmypet depending on the individual contract signed physically or online. All service users who requested for services from Service Provider with the Bookmypet platform are required to make all payments online through the platform. You are expressly agreeing that Bookmypet is permitted to bill you for the applicable fees as agreed contractually, any applicable tax and any other charges you may incur in connection with your use of this Platform and the fees will be billed to your credit card, PayPal or other payment method designated at the time you make a purchase or register for a fee-based service

Bookmypet offers premium services to Service Providers for a fee and may in the future offer additional services, like advertising, featured listings, tax preparation and bookkeeping, that Service Providers can also choose to purchase. Bookmypet reserves the right to charge fees for these services at its sole discretion. The fees will not and are not provisioned for the purpose of monitoring of the performance or activities of its members, Service Providers and the pets under their care.

2. Fees Incurred By Service Users

Joining Bookmypet, viewing posted Services, and requesting& booking for posted Services is free. Bookmypet currently charges Service Users no fees for transactions completed on the Platform between Service Users and Services Providers. However, Bookmypet reserves the right to charge a fee to Service Users in the future on a per-transaction basis, and reserves the right to do so in its sole discretion. Changes to this Fee Policy are effective after Bookmypet has provided you with fourteen (14) days’ notice by posting the changes on the Platform.

If applicable, you agree to pay all fees or charges to your Account based on Bookmypet’s fees, charges, and billing terms then in effect. If you do not pay on time or if Bookmypet cannot charge your credit card, Telr or other payment method for any reason, Bookmypet reserves the right to either suspend or terminate your access to the Platform and account and terminate these Terms of Use. You are expressly agreeing that Bookmypet is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of this Platform and the fees will be billed to your credit card, PayPal or other payment method designated at the time you make a purchase or register for a fee-based service. If you cancel your Account at any time, you will not receive any refund. If you have a balance due on any account, you agree that Bookmypet may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.

3. Taxes

You understand that we are acting solely as an intermediary for the collection of rents and fees between a Service User and a Service Provider who choose to enter into an Agreement for Service. You understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors, and that we cannot and do not offer tax advice to either Pet Service Providers or Service Users.

4. Refund Policy

All amounts paid through Bookmypet platform(s) will be non-refundable except as provided herein:

  • A cancellation request is made in accordance to the Cancellation Policy.
  • Customer waiting time exceeds 45 minutes from the time of confirmed appointment.
  • The service provider is unable or unwilling to fulfill the services that were booked and paid for online, via the Bookmypet platform(s).
  • If and when your pet fails the required assessment mentioned on the service providers profile.

Refunds will be made in the form of credits that will reflect to your account. It may take up to 48 hours for your credits to appear in your account. You may use the credits to purchase any service on Bookmypet. There will be no expiry date for the use of the mentioned credits.

L. Negotiation of Terms of Service; Disputes Between Registered Users

1. Bookmypet Is Not A Party To Any Service Contract

Each Registered User hereby acknowledges and agrees that Bookmypet is NOT a party to any oral or written Agreement for Service, Negotiation Worksheet, or any contract entered into between Registered Users in connection with any Service offered, directly or indirectly, through the Platform.

2. No Agency Or Partnership

No agency, partnership, joint venture, or employment is created as a result of the Terms of Use or your use of any part of the Platform, including without limitation, the Agreement for Service. You do not have any authority whatsoever to bind Bookmypet in any respect. All Service Providers are independent contractors. Neither Bookmypet nor any users of the Platform may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other.

3. Disputes Between Registered Users

Subject to the provisions regarding disputes between Platform participants in connection with Feedback, your interactions with individuals and/or organizations found on or through the Platform, including payment of and performance of any Service, and any other terms, conditions, warranties or representations associated with such transactions or dealings, are solely between you and such individual or organization. You should take reasonable precautions and make whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, Service Providers and Service Users.

You understand that deciding whether to use the Services of a Service Provider or provide Services to a Service User or use information contained in any Submitted Content, including, without limitation, Postings, Offers, Wants and/or Feedback, is your personal decision for which alone are responsible. You understand that Bookmypet does not and cannot make representations as to the suitability of any service provider you may decide to interact with on or through the Platform and/or the accuracy or suitability of any advice, information, or recommendations made by any individual.

The Pet Service Provider reserves the right to refuse or end a booking prior to the booking, after confirmation of the booking, or during the job period at any time should the Pet Owner provide inaccurate or misleading information of the pets or requirements of the pets prior to the confirmation of any booking. Payments for bookings that fall under this section will not be refundable for services that have already been rendered.Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Any information and requirements provided on the Bookmypet platform only up to the time of confirmation of booking will be used as a basis for decisions on disputes. Only communications via the platform chat will be considered for dispute resolution. Communication on other third party channels will not be considered as part of the contract between sitter and parent.

  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • Visa or MasterCard debit and credit cards in AEDwill be accepted for payment
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.



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